This Refund Policy outlines the terms and conditions for payments, cancellations, and refunds related to the Bodydot Fitness software and SaaS services provided by Team Elysium Inc.
This Policy applies to Bodydot Fitness software, SaaS subscription services, account usage fees, and related online services provided by Team Elysium Inc. through online checkout, payment links, invoices, or other approved payment methods.
If separate refund or cancellation terms are specified in an agreement, quotation, invoice, service order form, or other written arrangement, those terms may take precedence over this Policy.
Bodydot Fitness software may be provided on a monthly, annual, or other subscription basis.
The service period begins when payment is completed and the account or license is activated, unless otherwise specified in an applicable agreement, quotation, invoice, or service order form.
Subscription pricing may vary depending on the customer’s plan, region, distributor arrangement, billing cycle, promotional terms, applicable taxes, payment processing fees, or separate written agreement.
The final subscription fee is the amount displayed at checkout or specified in the applicable quotation, invoice, service order form, or written agreement before payment.
Customers may cancel their subscription or service request without any charge before payment is completed.
If payment has been completed but the account or license has not yet been activated, customers may request a refund.
In such cases, the refund will be processed in accordance with the payment method and the policies of the relevant payment provider.
Once the account or license has been activated and service usage has begun, refunds may generally be limited.
However, if the service is not properly provided due to reasons attributable to the Company and the issue is not resolved within a reasonable period, a partial refund or service credit may be provided based on the unused service period.